Resolve Issues Faster. Reduce Ticket Volume. Improve Experience.
From IT support to facilities to HR questions, employees need answers fast. But traditional ticketing systems are complex, slow, and disconnected from the tools teams actually use.
Service Desk by MangoApps streamlines internal support with smart ticket routing, SLA tracking, and built-in self-service. It’s support that actually supports your people.
Smarter Support From Start to Finish
Intelligent Ticket Routing
New requests go to the right team automatically, based on category, location, or role.
SLA Tracking & Escalations
Monitor response and resolution times. Escalate overdue tickets and track SLA compliance effortlessly.
Knowledge Base Integration
Deflect tickets by suggesting relevant help articles at the point of request submission.
Multi-Channel Access
Submit and track tickets from desktop, mobile, kiosk—or even through Ask AI.
Real-Time Dashboards
View volume, resolution time, satisfaction scores, and ticket trends in one place.
Built to Reduce Friction
- Mobile-First Experience: Employees can submit and follow up on requests from anywhere.
- Feedback & Ratings: Gather satisfaction scores after every resolution.
- Linked to Tasks & Forms: Automatically create follow-ups, checklists, or approval flows.
Why It Works
- Easy for Employees: No hunting for the right form or contact—just describe the issue and go.
- Efficient for Support Teams: Fewer duplicate tickets, faster triage, better performance tracking.
- Scalable for the Enterprise: Support hundreds of request types and thousands of users without breaking a sweat.
Deliver Internal Support That Feels Like Customer Service
Service Desk by MangoApps helps you provide fast, high-quality help to every employee without the backlogs.
