Ongoing Partnership

Your Success Is Our Success

After hundreds of successful digital workplace launches, we’ve learned what separates the best implementations from the rest. Our strategy blends proven methodology with flexibility, helping organizations move quickly while minimizing disruption and maximizing adoption.

Customer Success Tiers

Every MangoApps customer receives personalized guidance designed to help them achieve lasting success. Depending on your plan, you’ll have access to one of two service tiers, each built around proactive engagement, measurable outcomes, and ongoing education.

Strategic CSM

Ideal for enterprise and multi-division deployments, this tier includes bi-weekly touchpoints with your dedicated Customer Success Manager. Together, you’ll set clear annual goals, conduct quarterly business reviews, and track progress toward KPIs such as adoption, engagement, and platform ROI.

Strategic customers also receive:

Early access to new features and pilot programs
Participation in beta testing and roadmap feedback sessions
Quarterly success reports highlighting adoption and performance metrics
Regular alignment meetings with MangoApps product and design leaders

This tier is designed for organizations that want to actively shape the direction of their MangoApps environment and influence future innovation.

Standard CSM

Designed for smaller organizations or departmental implementations, this tier provides three structured check-ins per year with our Customer Success team. These sessions ensure your MangoApps portal continues to evolve as your organization grows.

Standard customers benefit from:

Personalized guidance during each check-in to assess usage and adoption trends
Ongoing access to our online training library and resource center
Invitations to live webinars and workshops led by MangoApps experts
Self-service support through our knowledge base and help center

This tier ensures consistent progress without overextending your internal resources, perfect for teams seeking scalable, guided success.

Additional Support Resources

All customers—regardless of tier—receive access to our 24/7 Help Center, online ticketing system, and the MangoApps Community Portal, where hundreds of admins and champions share real-world insights, templates, and success stories.

Continuous Improvement

Our goal is to make sure your MangoApps environment continues to evolve and deliver greater value over time. Through a combination of analytics, planning sessions, and direct access to our Product and Engineering teams, we help you build a long-term success roadmap.

Collaborate on the Roadmap

Your CSM acts as a bridge between your organization and MangoApps Product Management. Together, you’ll review new releases, explore upcoming enhancements, and provide input on the roadmap to ensure your priorities are represented.

Optimize Performance and Adoption

Regular reviews help identify opportunities to improve platform health—such as underutilized modules, workflow gaps, or training needs. We’ll help you implement targeted campaigns to boost adoption and measure engagement through your built-in analytics dashboard.

Benchmark and Measure Success

Our success plans focus on quantifiable results. Whether it’s reducing tool sprawl, improving frontline communication, or increasing intranet engagement rates, your CSM will work with you to establish clear benchmarks and demonstrate tangible ROI.

Adapt as You Grow

As your company evolves, so does your digital workplace. Your MangoApps team will help you expand usage across departments, onboard new integrations, and scale governance models to support your growth trajectory.

The MangoApps Community Portal (MCP)

Join hundreds of customers in our exclusive MangoApps Community Portal, where you can: 

Exchange ideas and use cases.
Test upcoming features and provide feedback.
Learn from webinars, tutorials, public forums, and case studies.

More Details On Long-Term Customer Partnership

Download the full Onboarding & Implementation Guide to see how our proven strategy drives faster adoption.

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For 15+ years, we've perfected our product, earning the trust of 1 million+ users and an NPS of 78.

Why Choose Us?

Superior Product: 15 years of R&D
Top Security: HITRUST, ISO & SOC 2 certified.
Exceptional UX: Delightful on mobile and desktop.

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